VESSEL SUBSTITUTION & DELAYS
Golden Queen Fast Boat reserves the right to change the vessel in any way whatsoever without any liability to the passenger. Golden Queen Fast Boat shall not be liable for any loss, damage, or injury which may arise in the event of substitution, cancellation, or delayed trips. Golden Queen Fast Boat shall not be liable in any way for the cost of any accommodation or for any alternative means of travel that may arise through substitution, cancellation, or delayed trips. Any additional expenses arising shall be the sole responsibility and liability of the passenger.
BOOKING CHANGES & OPEN TICKET
Booking changes are based on seat availability and should be made at least 2 days prior to guest departure for the regular season, and 4 days prior to guest departure for the high season (June, July, August, December, and January).
Golden Queen Fast Boat is a island-to-island point carrier and we do not take any responsibility for delays to connecting flights at any airport. to avoid disappointment, Golden Queen Fast Boat advises all of our passengers to allow at least 24 hours before onward travel of any kind.
Each passenger is entitled to a maximum of 2 pieces of luggage carried free of charge while not exceeding a total weight of 30 Kg. Golden Queen Fast Boat reserves the right to check the contents of any baggage and also refuse any baggage items. Golden Queen Fast Boat does not accept any responsibility for loss or damage to luggage during transit.
CANCELLATION AND DELAYS
Cancellation by Golden Queen Fast Boat :
Golden Queen Fast Boat reserves the right to vary the schedule without liability from the passenger for any reason. Golden Queen Fast Boat may also cancel, delay or vary the trip due to bad weather or for any other reason related to passenger and crew safety. In the event of a trip canceled by Golden Queen Fast Boat because of a major problem with the vessel, Golden Queen Fast Boat shall refund any money that has been paid by the passenger direct, or any funds already paid by an agent to Golden Queen Fast Boat on the passenger’s behalf. The passenger is responsible for collecting any funds paid to the agents which have not yet been paid to the company.
LATE ARRIVE OR NO SHOW
Cancellation trip by Passengers :
The passenger will be charged in full for any late arrival or no show on the day of the trip. In the event of a booking being canceled by the passenger, Golden Queen Fast Boat reserves the right to charge cancellation fees as follows:
Cancellation of more than 2 weeks of travel: full refund ticket.
Cancellation between 48 hours – 2 weeks: 50% refund ticket.
Cancellation less than 48 hours: NO REFUND
A NON-REFUNDABLE POLICY
Golden Queen Fast Boat may not provide a refund to a passenger in the event that a trip is canceled due to unfavorable weather conditions or by the direction of the Indonesian Government or relevant Harbor Master. The passenger will be given every opportunity to re-schedule with Golden Queen Fast Boat at a later date, and all tickets issued are valid for 12 months. In the event the passenger cannot re-schedule, then Golden Queen Fast Boat reserves the right to offer a refund. No refunds will be given for an Open Ticket due to limited seat availability.
Bank processing fees will be charged for all payments made via Credit card (3%), Debit Card (3%), Transfer Bank Correspondence fee, PayPal payment Charge Fee.
Please note that fast boat transfers with Golden Queen Fast Boat are NOT suitable for the following guests:
- Pregnant woman
- Guests suffering from heart conditions
- Guests suffering serious back complaints or
- Guests suffering from any serious physical impairments
Should any guests still decide to travel by Golden Queen Fast Boat, they will be required to complete a disclaimer prior to departure releasing Golden Queen Fast Boat and its staff & agents from any legal action.